Vertical

AI for SaaS

Broader tier — fractional leadership is the usual fit

Most mid-market SaaS companies arrived at 2026 with the same problem: they have an AI roadmap, a few features in production, a few pilots stuck in proof-of-concept, and no single executive who owns whether any of it is commercially working. This is the problem fractional leadership is designed for.

For SaaS, our usual engagement is Tier 03 Fractional Leadership. A founder takes the AI seat on a quarterly retainer, owns the roadmap, defends the investment case in your boardroom, and scorecard-builds the full-time CAIO who eventually replaces us. Transformation Programmes are also common where a specific product surface — onboarding, support, pricing, analytics — needs to ship AI capability that clears a commercial bar.

We don't do AI-for-AI's-sake SaaS work. If the right call is to not ship the feature, we'll say so on the first call.

Where we help

Four workstreams we see repeatedly

In-product AI features

Scoping, measurement design, and kill criteria for AI features that need to defend themselves against churn and margin impact.

Support and ops automation

Tier-1 deflection, agent-assist, and knowledge-base intelligence scoped against contact-rate reduction, not call deflection vanity metrics.

Pricing and packaging

Usage-based pricing modelling, AI-feature pricing, and cohort-based upgrade intelligence.

Internal acceleration

Alexandria deployed inside your organisation — an in-house 170-agent platform your product, ops, finance and GTM teams use directly.

Fit

When our team is the right call

  • ARR between $10M and $200M, with AI roadmap ambition outrunning headcount
  • You've looked at hiring a CAIO and aren't sure what the role should be yet
  • You have AI pilots that haven't moved a commercial number
  • Your board wants a defensible AI narrative for the next fundraise or planning cycle

If your profile doesn't match any of these, we'd rather tell you on the first call. We'll point you to someone better suited — and mean it.

Next step

A 30-minute call with a founder

We come prepared on your business. You come prepared on your problem. We both leave knowing whether there's a fit.

Book the call